Policies

30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and We will happily refund the purchase price. 
It's easy to return a product:

1. Log into your account or contact TingleyCAN@tingleyrubber.com to initiate a return.
2. We email you instructions for returning your product.
3. Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:

• Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
• You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
• Individual products may be excluded from this guarantee. Check the product description before you place your order.

Payment Methods

Tingley accepts the following payment methods:

• Credit Cards: American Express, Discover, MasterCard and Visa
• PayPal (coming soon)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. 

Service Provider cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution. 

Returning Merchandise

You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:

• To initiate a return, log into your account or contact TingleyCAN@tingleyrubber.com and obtain a Return number (also called an RGA).
• You can only initiate a return after an order has been marked as shipped.
• The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded.
• Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is received.
• If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact TingleyCAN@tingleyrubber.com to initiate the return. In these cases, you will be compensated for the return shipping.

Refunds, Credits and Balances Due

As soon as Tingley receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 

Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact customer service for assistance. 

Damaged Items
If an order arrives to you with obvious shipping damage, please contact customer service immediately. 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. 

International Shipping

Currently, we do not ship outside of Canada* from Tingley Rubber Canada. For US orders, please visit our Tingley Rubber USA website.  Certain areas of Canada are subject to increased shipping costs. 

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable. 

Order Questions or Changes

If you need to make a change or have a question about your order, contact TingleyCAN@tingleyrubber.com or you may call 1-888-593-7091 during our regular business hours (M-F 9am to 5pm)

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Tingley reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether the order has been confirmed and your payment processed. 

If your payment has already been processed for the purchase when your order is cancelled, Tingley will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. 


If you are not fully satisfied with your purchase, you may return it in accordance with Tingley's Return Policy.